Customer support chatbots
Assistants that resolve common questions around the clock and pass complex cases to your team with context.
AI & Machine Learning
NLP & chatbot development
Understand what customers write, and answer it well.
Make sense of thousands of messages, reviews and tickets at once, and answer customers on your site, in WhatsApp or in Telegram without making them wait.
Conversations that actually help.
Natural language processing (NLP) lets software understand text: its topic, its sentiment, the entities it mentions and what the writer wants. It powers chatbots that answer customers, systems that sort thousands of support tickets, and analysis that turns reviews into a list of what to fix next.
Modern chatbots built on language models are far more capable than scripted decision trees — but they still need a clear job, access to the right information and a graceful way to hand over to a person. We build assistants for your website, app, WhatsApp, Telegram or Messenger, in the languages your customers use.
NLP & Chatbots
What we offer
Product-selection assistants
Conversational shopping help that asks the right questions and recommends suitable products.
Review & sentiment analysis
Turning customer reviews and feedback into trends, top complaints and popular features.
Text classification & routing
Automatically tagging and routing emails, tickets and forms to the right team.
Entity extraction
Pulling names, dates, amounts and product references out of unstructured text.
Multilingual NLP
Models and bots that work across English, Georgian, Russian and other languages.
When it’s the right fit
- Your support team answers the same questions many times a day
- You receive more feedback, reviews or tickets than anyone can read
- Customers need help choosing between many products or options
- You serve customers in several languages
How we deliver
- 01Conversation auditWe read through real chats, emails or tickets to find the questions that come up most and where customers get stuck.
- 02Knowledge & toneAnswers grounded in your help content and written in your brand voice, in every language you serve.
- 03Channel integrationThe assistant goes live on your website, app or messaging channels, with hand-off to your team built in.
- 04Weekly reviewUnanswered and escalated conversations are reviewed and used to widen what the assistant can handle.
Technology
Tools we use for NLP & Chatbots
- Hugging Face
- spaCy
- OpenAI
- Rasa
- Python
- Node.js
- WhatsApp API
- Telegram API
Frequently asked questions
Where can the chatbot be deployed?
On your website, in your mobile app, and on messaging channels such as WhatsApp, Telegram, Facebook Messenger, Slack or Microsoft Teams.
Can the chatbot hand over to a human?
Yes. We design clear hand-off rules, and the conversation history travels with the case so your team does not have to ask the customer again.
Which languages do you support?
Modern language models handle most major languages well. We test quality in each language you need, including Georgian and Russian.
Next step
Tell us what you want to build.
A free 30-minute consultation with an engineer — no obligation, reply within one business day.
Contact us